Hug Your Customers, Embrace Your Data and Have Fun: A Gensler Interview with Jack Mitchell

As CEO of the Mitchells Family of Stores, which is one of the country’s most respected upper end clothing store chains, Jack Mitchell and members of his third generation family--nine of his family members are actively working at the company--have created a unique business philosophy in which top-tier customer service and strong relationships with your employees are valued above all else. That may seem a bit clichéd at first, but it has helped the Mitchells build a business in which 70 percent of the transactions are conducted at regular price as opposed to at a discount.

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Winning Relationships

Earlier this month a project that’s near and dear to my heart received one of the retail industry’s highest honors: Westfield Galleria at Roseville earned gold at ICSC’s U.S. Design and Development Awards.

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The Aesthetics of Social Responsibility

Our retail practice has been buzzing about this New York Times article for several weeks now. Aptly titled “But Will It Make You Happy?” its author describes the shift in consumer priorities away from material possessions and toward more fulfilling experiences that create memories rather than superficial status.

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