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Entries in Retail trends (13)


Retail Revival: From High Street to Online

Zara, a successful store in the bricks-and-mortar store in the digital age?

Some (notably me) love the idea of shopping. I often head to Oxford Street with hope in my heart that I’ll find exactly what I am looking for, in the right size, the right colour and the right style. Is that too much to ask? But reality slowly starts to set in as I fight through the crowds, and eventually I leave disappointed as I fail to find that perfect item.

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Stores Must Learn to Think Like Facebook

Cadillac House. Image © Gensler

Constant connectivity means people’s attentions are constantly divided, and the erosion of work-life balance has made free time more valuable than ever. As a result, people have divided their shopping habits into the “needs” and the “wants.” We source our needs online, saving our valuable free time for the wants. More often than not, the wants are experiences and not things.

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Retail Trends: Designing for Experience, Regionality and ‘Dwell Time’ 

El Palacio de Hierro Flagship, Polanco. Photo © Paul Rivera.

We spoke with Kate Russell, Kathleen Jordan and Michael Gatti, retail trend-casters in Gensler’s New York office, about what is influencing the retail industry and how design can delight the customer experience.

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