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GenslerOnWork examines the modern workplace and how design can help us become more engaged and productive as we earn our livings.

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Entries in Consulting (27)


Why Change Management Needs to Be More Like Personalized Shopping

Gensler New York created excitement for its office move by inviting employees to post to Instagram. Image © Gensler

Phrases like “proceed to checkout” and “share to Facebook” are colloquial in this internet-of-things world in which we live. With technology changing at breakneck-speed, there is an inherent expectation that everything is both instant and customizable. Everyone from retailers to news outlets to your local coffee shop are “creating experiences” tailored to the customer. So if your favorite retailer can address questions in real time via social media, then why can’t a company do the same for its employees when going through a major change like a move or policy update? The answer is: It can, and it should.

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Designing with Office Heroes: Lessons from a Network of Startup Professionals

Prezi / Image © Michael Townsend.

They’re the unsung heroes in the workplace: the “Jack and Jill of all trades” in emerging and startup companies who help keep an office running, doing everything from project management to managing payroll and operations. Over the course of two years, Gensler has engaged with a professional network known as the Office Heroes League (OHL). This network is comprised of over 600 office managers, administrative/executive assistants, and office professionals from various companies in the San Francisco Bay Area. The growth and success of the network over a short time has been attributed to the need for connecting individuals within these roles, gaining advice and resources to drive positive organizational growth and change.

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Introverts Rejoice! The Rise of the Fifth Work Mode

Cozy hideouts such as this one support an emerging work mode that's proving critical to helping workers recharge their batteries: Rejuvenate. Image © Garrett Rowland

When Gensler published the US and UK Workplace Research Studies in 2008, the findings helped quantify the power of people and place to drive profit in knowledge economy companies. The findings indicated that top-performing companies design workplaces capable of supporting all four work modes: Focus, Collaborate, Learn, and Socialize. They also found that knowledge workers are constantly shifting in and out of each of these work modes throughout the business day. Activity-based work settings, or the ability to select an environment that matches your work mode rather than relying on a one-size-fits-all approach, has now become a widely accepted tenet of workplace design.

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Gensler Launches Design Strategist Development (DSD) Program 

Image © Gensler

Three years ago, the leadership of Gensler’s Consulting practice gathered in a conference room in Washington, D.C. to discuss the issues and challenges facing our clients. Our goal was to develop strategies to help them solve pressing problems: how to deal with the recruiting wars, how to adapt in times of economic uncertainty, how to handle increasingly rapid changes in the competitive landscape and operations.

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The End of Efficiency?

In a hyper-connected and social media oriented workplace, we may soon bear witness to a profound shift of emphasis away from the industry’s touchstone metrics of occupancy/vacancy/density and area per person to new metrics that chart effectiveness, satisfaction and wellbeing in the workplace. Image © Ryan Gobuty

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